Client Support
CR Solicitors – Costs
This privacy policy applies between you, the User of this Website,
Table of Contents
The Types of Cases We Handle
How Our Funding Works
Our Success Fee
Disbursements
Managing Adverse Costs Risk
If Your Case Goes to Court
Clear, Fair, Transparent
Your Right to Cancel
At Consumer Rights Solicitors (CRS), we believe legal costs should never be a barrier to justice.
This page is intended to provide general information about our fees and funding arrangements. Full details of any charges applicable to your case will be provided in writing before you enter into a legally binding agreement with us.
That’s why we aim to be clear, transparent, and fair about how we charge for the work we do.
Below you’ll find an overview of the types of cases we cover, how our funding works, and what you can expect when working with us.
The Types of Cases We Handle
We help clients across a wide range of consumer rights matters. To keep things simple, we group our services into these categories:
- Motor Finance Mis-Selling (including PCP/HP and secret commission claims)
- Financial Mis-Selling & Consumer Credit (PPI/Plevin, mortgage and repossession matters, advice fee claims)
- Bank Transfer & Scam Claims
- Investment & Crypto Cases
For each case type, whether your matter is litigated (goes to court) or non-litigated (resolved without court proceedings) will affect how costs are handled. For example, a PCP finance claim may fall under either route depending on the circumstances.
How Our Funding Works
Wherever possible, we act on a Conditional Fee Agreement (CFA) – more commonly known as “No Win, No Fee.”
- If you win your case: our fees are deducted from your compensation, subject to strict limits.
- If you lose your case: you won’t pay our legal fees (though certain disbursements may still apply – see below).
In the rare cases where a CFA isn’t suitable, we’ll provide you with a bespoke cost estimate at the outset, so you know exactly what to expect before work begins.
Our Success Fee
For non-litigated matters, our fees are capped in line with the Solicitors Regulation Authority’s (SRA) guidance.
The maximum charges shown below are inclusive of VAT where applicable and are subject to the terms of your Conditional Fee Agreement.
| Band | Redress Awarded | Maximum % Rate | Maximum Total Charge |
|---|---|---|---|
| 1 | £1 – £1,499 | 30% | £420 |
| 2 | £1,500 – £9,999 | 28% | £2,500 |
| 3 | £10,000 – £24,999 | 25% | £5,000 |
| 4 | £25,000 – £49,999 | 20% | £7,500 |
| 5 | £50,000+ | 15% | £10,000 |
The figures shown above represent the maximum charges that may apply. The actual success fee payable will depend on the circumstances of your case and will be clearly explained in your Conditional Fee Agreement before you instruct us.
Disbursements
Disbursements are expenses we pay on your behalf as part of your case – such as court fees, expert reports, or medical assessments.
Examples of disbursements may include court fees, barrister fees, expert reports, medical assessments, tracing fees, and other third-party expenses necessary to progress your claim.
- In most cases, CRS will cover these upfront.
- They are then recovered from the settlement or through After-the-Event (ATE) insurance.
- Please note: ATE premiums are not recoverable from the other side.
Managing Adverse Costs Risk
- Non-litigated cases: there is no risk of paying the opponent’s costs.
- Litigated cases: we normally take out After-the-Event (ATE) insurance or use Before-the-Event (BTE) cover to protect you against adverse costs risk.
If Your Case Goes to Court
If your case proceeds to court, we’ll explain everything in advance so you fully understand how this affects your costs.
- Your Conditional Fee Agreement (CFA) will remain in place, but additional court-related disbursements may apply, such as barrister fees, hearing fees, and expert reports.
- These will always be agreed with you before they are incurred.
- If you win your case after court proceedings, our total fees (including basic charges, expenses, and success fee) will never exceed 36% (inclusive of VAT) of your compensation.
- If your case does not succeed, you will not pay us for the work we have done. We usually arrange insurance (ATE or BTE) to cover the opponent’s costs and other expenses so you are protected.
Clear, Fair, Transparent
We’ll always provide you with a written agreement at the start of your case, setting out exactly:
- The type of funding we’re using
- The fees or success fee percentage that may apply
- What disbursements are likely, and how they’re handled
- Any risks you should be aware of
That way, there are no hidden fees and no surprises.
Your Right to Cancel
You have a 14-day cooling-off period from the date you sign your Conditional Fee Agreement.
During this time, you can cancel your instruction without charge, provided we haven’t started substantive work on your case.
If you cancel after work has begun, we may charge for the reasonable costs of the work already completed, as set out in your CFA.
We’ll always explain this clearly before any charge is made.
After-the-Event (ATE) Insurance — How It Works
To protect you from any financial risk if your case needs to go to court, we may arrange After-the-Event (ATE) insurance on your behalf. This insurance covers your opponent’s legal costs and certain expenses if your claim is not successful.
- You do not pay anything upfront for ATE insurance.
- If your claim is unsuccessful, you do not pay the premium at all.
- If your claim is successful, the ATE premium may be deducted from your compensation. This is separate from our legal fees and is only payable if you win.
ATE premiums typically range from £180 to £4,000, depending on how far your case progresses (for example: expert reports, court proceedings, or trial preparation). We will always inform you before any policy is taken out.
Last reviewed: June 2026